BAMZOOKA
Bartender Audit
- Guest was acknowledged within 15 seconds at bar counter, 2 minutes at table with a smile and eye contact
- Bartender was the first one to speak and extended a warm greeting
- Was knowledgeable and able to explain special drink promotions, menu items, including all ingredients and preparation
- Bartender / server was knowledgeable of menu items and was able to make suggestions
- Special requests were met with an everything is possible attitude
- Bartender / server was able to answer basic questions about the hotel
- Beverages delivered to tables within 3 minutes of order, 2 minutes at bar counter (unless a speciality beverage)
- Beverages were always served from a service tray unless on the bar counter
- Beverages were consistent in taste and appearance and served at appropriate temperature
- Beverage garnishes were fresh, consistent and tasted appealing
- Measuring device was utilized, portion seemed adequate
- Wine by the glass was fresh, of good quality
- Beverages served consistently in correct glassware
- Fresh glasses used or offered for additional rounds
- Coasters or napkins were used for all beverages, unless serving on a tablecloth
- Bottled wine was presented, guests were offered a sample and then wine was poured
- As per hotel policy complimentary snack was provided
- Additional beverages offered when the first beverage was 2/3 empty
- Ashtrays were cleared after two filters, new ashtray covered used ashtray
- Payment was collected within 3 minutes and returned with change within 3 minutes
- Tables and bar counter was wiped and bussed within 1 minute at bar counter and 5 minutes at table after guests departed
- Staff remained alert during service, anticipated guest needs, was courteous and articulate
- The speed of service adapted to the environment and the needs of the guest
- Bartender / server was the last one to speak (kind comment, invitation to return, etc.) and guest was thanked
- Staff did not congregate or engage in personal conversation with other staff, no horseplay
- Server was the last one to speak (kind comment, invitation to return, etc.) and thanked the guest
- Staff was well groomed, uniformed, and name tag was present