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Knowledge Base Approval Template

Customers

Use this template for creating and approving Knowledge base Articles.

Knowledge Base Article Information

Knowledge Base Article Title:

User will type answer here...

Knowledge Base Article Author

User will type answer here...

Knowledge base Article Taxonomy (tags / sections that the knowledge base article will go inside of the Knowledge Base):

User will type answer here...

Upload Knowledge Base Article Content

upload image
User will upload a file

Checklist for Content

  • Is the uniform KB Article header and footer applied to the template?
  • Has the article been proofread?
  • Do all links in the article functions properly?
  • Is the article formatted in a way that is consistant with the rest of the published KB articles?

Knowledge Base Article Approval

Approver:

User will type answer here...

Notes on Article by Approver:

User will type answer here...

Approved?

User will pick from this choices


Publishing the Article

Final Version of Approved Article:

upload image
User will upload a file

Has the article been published?

User will pick from this choices