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Bell Desk Audit Checklist Template


Used to measure efficiency of bell desk service.

Bell Desk Audit for Departure Service

  • Bell person arrived at the guest room no more than 5 minutes after the request, or guest was advised if more time was needed
  • Bell person knocked on the door three times (or rang bell) and announced themselves
  • Guest name was used at least one time during the conversation
  • Bell person inquired about the guest’s experience at the hotel, any negative feedback reported to the proper team
  • Door assistance provided
  • Doorstop was used to properly open the door
  • All luggage was confirmed before leaving the room, if the guest was not leaving immediately an offer was made to store luggage
  • Guest was asked if the safe was used, bell person ensured that no items were left behind
  • Guest transportation needs were determined and arranged accordingly
  • Guest was brought to the front desk and handed to front desk person using the guest's name. If front desk person was occupied, bell person provided departure assistance
  • Gratuities given by guest were discreetly accepted with gratitude
  • Staff member was the last one to speak (kind comment, invitation to return, etc.)
  • Door/bell staff well groomed, uniformed, name tag was present
  • Staff did not eat, drink, smoke or chew gum
  • The speed of service adapted to the environment and the needs of the guest

Bell Desk Duties and Function Audit - Guest Arrival

  • Guest acknowledged with eye contact and smile within 10 feet
  • A polite greeting, offer of assistance, etc. was made within 5 feet
  • Bell desk staff obtained and used guest name at least one time
  • During hotel tour, important information on hotel facilities were pointed out and orientation to food and beverage facilities was provided
  • Breakfast timing on coffee shop and other F&B outlet timings were explained properly
  • Doorstop was used to prop open the door
  • If hotel tour was provided, then staff opened doors and explained key usage
  • Bell desk staff asked about luggage placement, and also offered to hang garment bag
  • Offered to introduce add on services like hotel memorable, robes for purchase, shoe shine service, postage service etc
  • Pointed out emergency exits and safety features
  • If available, bell person offered to fill ice bucket
  • Inquired if assistance was needed in making plans to have fun while in the hotel, offered concierge services, as appropriate
  • Further assistance was offered
  • Staff member was the last one to speak (kind comment, etc.) and wish guest a nice stay at the hotel
  • Bell person well groomed and uniformed, name tag was present
  • The speed of service adapted to the environment and the needs of the guest