BAMZOOKA
Surprise the Customer
Task list
- Send personalized emails and phone calls to welcome and thank your customers
- Create checklists for your customer's to help them improve their experience with your product
- Send perks to your customer's that they are not expecting to receive
Crowdsourcing
Task list
- Create surveys and voting tools for your customer's to use, allowing them to have a say in improvements
- Ask your customers what they want in proactive calls
Making the Customers Happy
Task list
- Compliment the customer's ideas or use cases of your product
- Make sure to listen completely to any issues that the customer has and provide an avenue for improvement
- Understand the customer's expectations
Be Social with the Customers
Task list
- Add the customers on social networks like Linkedin and check out what they post
- Share testimonies from your customers and make sure they know about it
Be a Human
Task list
- Try to avoid sending numerous amounts of canned responses and instead answer like you would to someone standing on the other side of a storefront counter
- Make notes on what customer's want so that you can contact them when improvements are made
Offer Group Support
Task list
- Run webinars with entire groups of customers so that they can feed off of each other's knowledge, questions and network